Tenant FAQs

Rent payments can be made through our secure online tenant portal using electronic bank transfers (ACH). You can also set up automatic payments to ensure timely rent payments each month.

You can submit a maintenance request through our online tenant portal. We strive to respond within 24 hours for non-emergencies, and we offer 24/7 emergency services for urgent repairs, such as plumbing leaks or electrical issues.

Emergency issues include things like gas leaks, severe water leaks, electrical hazards, or total heating system failures. For emergencies, contact our emergency maintenance line immediately so we can dispatch help as soon as possible.

Rent is due on the 1st of each month, with a specific grace period (e.g., 3 or 5 days, depending on your lease agreement). If rent is not paid by the end of the grace period, a late fee will be applied as outlined in your lease.

If rent is not received by the due date or within the grace period, a late fee will be charged. If rent remains unpaid, we follow the legal process for further action, including issuing a notice to pay or quit, as required by California law.

Pet policies vary by property. If pets are allowed, there may be specific restrictions on breed, size, and number, as well as a pet deposit or additional monthly pet rent. Please refer to your lease or contact us for details on your property’s pet policy.

We will reach out to you before your lease expires to discuss renewal options. If you wish to stay, we’ll work with you on the renewal terms. If you plan to move out, California law requires you to give a written notice, typically 30 days before the lease ends.

In most cases, you are required to provide a 30-day written notice if you plan to move out. Be sure to review your lease agreement or contact us for specific terms.

Under California’s Tenant Protection Act (AB 1482), rent increases are limited to 5% plus the local rate of inflation per year, up to a maximum of 10%. We will always provide proper notice of any rent increase as required by law, typically 30-90 days in advance.

The security deposit will be refunded, minus any deductions for unpaid rent or damage beyond normal wear and tear. A final inspection will be conducted, and any deductions will be itemized in writing. By California law, you’ll receive your deposit or an accounting of deductions within 21 days of moving out.

Tenants are generally allowed to make minor changes like hanging pictures, but you may not make significant alterations such as painting walls or installing fixtures without prior written approval. Please refer to your lease for specific guidelines.

If you need to break your lease, please contact us as soon as possible. Breaking a lease may result in financial penalties, and you may be responsible for rent until a new tenant is found. However, we will work with you to minimize disruption.