Owner FAQs

A property management company handles the day-to-day operations of rental properties, including marketing vacancies, screening tenants, collecting rent, handling maintenance requests, and ensuring compliance with state and local laws. We also assist in managing relationships with tenants and keeping property owners updated.

We conduct thorough tenant screenings that include credit checks, rental history, employment verification, and background checks to ensure prospective tenants meet the criteria for responsible tenancy.

Tenants can submit maintenance requests through our online portal, and we aim to respond within 24 hours. For emergency repairs, we provide 24/7 service to ensure the safety and comfort of our tenants.

Our fees include a percentage of the monthly rent collected and can vary based on the level of service required. We offer transparent pricing with no hidden fees, and it is posted on our website. Contact us for a customized quote based on your property.

We use an online payment portal that allows tenants to pay rent conveniently through ACH transfers or other electronic methods. We also have clear late payment policies and enforce them when necessary.

If a tenant does not pay rent on time, we send reminders and follow up according to the lease agreement. If necessary, we handle the eviction process in compliance with California laws, while keeping the property owner informed.

While we can help manage most landlord-tenant issues, including notices and evictions, we are not a law firm. If legal matters arise beyond our scope, we can refer property owners to trusted real estate attorneys in California.

Yes, we offer management services for short-term and vacation rentals, including marketing, booking, guest communication, and housekeeping coordination.

California has specific rent control regulations under the Tenant Protection Act of 2019 (AB 1482). It limits annual rent increases to 5% plus the local rate of inflation, with certain exemptions. We ensure full compliance with these laws to protect property owners from legal risks.

We collect security deposits according to California law. We handle the return of deposits at the end of the tenancy, less any necessary deductions for damage or unpaid rent.

Property owners are generally required to have property insurance, and we recommend additional liability coverage. We can also assist with insurance reviews to ensure adequate protection for rental properties.

We stay up-to-date on all California state and local regulations, including rent control, eviction procedures, and habitability standards. Our team ensures that all aspects of property management are legally compliant, protecting both owners and tenants.

Yes, we handle the entire process of marketing your property, including listing it on popular rental websites, conducting showings, and managing inquiries. We use high-quality photos and targeted advertising to attract qualified tenants and reduce vacancy times.

We provide regular updates through our online owner portal, which includes information on rent payments, maintenance requests, and financial reports. You can log in at any time to see how your property is performing, and we also send monthly or quarterly reports.